Refund policy

Part A — Statutory Right of Withdrawal (EU/EEA & UK consumers)

If you are a consumer resident in the EU/EEA or UK, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the goods.

To exercise your right of withdrawal, inform us of your decision via a clear statement (e.g. email to info@liberteluxe.com) or use our online withdrawal tool at liberteluxe.com/apps/widerruf, before the withdrawal period expires.

Effects of withdrawal: if you withdraw, we will reimburse all payments received from you, including standard delivery costs (excluding any extra cost if you chose a delivery method other than our cheapest standard option), without undue delay and at the latest within 14 days from the day we receive the returned goods back, or you supply evidence of having sent them back, whichever is earliest. We will use the same payment method you used for the original transaction, unless otherwise agreed. You must send back the goods without undue delay, and in any event within 14 days of informing us of your withdrawal. You bear the direct cost of returning the goods.

Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)

To MJ Living KLG (Liberté de Luxe), Mettenfeld 21, 5642 Mühlau, Switzerland, info@liberteluxe.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [description of goods]
Ordered on: [date] / Received on: [date]
Name of consumer(s):
Address of consumer(s):
Date:

Exceptions: the right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health or hygiene reasons if unsealed after delivery.

Part B — Our Extended Return Policy (all customers, 30 days)

On top of the statutory right above, we offer all customers a 30-day return window from the date of delivery. To be eligible, items must be unworn, unwashed, undamaged, with original tags attached, and in their original packaging. Once we receive and inspect your return, we will refund the purchase price to your original payment method. Shipping costs for returns made under this extended goodwill window are the responsibility of the customer, and the original delivery cost is refunded only where required under Part A.

To start a return, contact info@liberteluxe.com with your order number and reason for return; we'll provide the return address and instructions. We reserve the right to refuse a return if there is clear evidence of use, damage not caused by us, or attempted fraud.

Part C — Statutory Warranty for Defective Goods

Independently of the above, if a product is defective or not as described, you have statutory legal warranty rights (e.g. under Swiss Code of Obligations Art. 197 ff., or the equivalent consumer guarantee rights in your EU/EEA country of residence, typically a minimum 2-year period from delivery). This warranty is not limited by the return windows above — contact us at info@liberteluxe.com and we will arrange a repair, replacement, price reduction, or refund as appropriate.

Contact: info@liberteluxe.com